Property Managers: How to attract and retain landlords?

Introduction   Traditionally, landlords judge a property management company’s performance according to criteria that matter the most to them: Social proof: Referral from a friend and/or website + Online reviews Processes: Vacancy process, Rent arrears process, Rent collection process, Tenant screening process Availability: Property Manager / Property ratio and location Financial aspect: Fees level and

Grow your Property Management Business without a BDM

Introduction   Research found that almost 90% of consumers trust online reviews as much as personal recommendations, and 57% of customers visit a company’s website only after reading positive reviews.   Nowadays good reviews are infinitely more powerful than any marketing or advertising strategy. The good news? It’s also much cheaper to achieve!   In

A guide to Property Management Customer Satisfaction programs

    Introduction   We are witnessing a raising awareness around the importance of Customer satisfaction especially with the arrival of Net Promoter Score (NPS) and Survey systems and their growing implementation by Property Management businesses. And although the industry is realizing its importance, choosing the right system and analyzing the data to take actions

The real cost of customer satisfaction in property management

Introduction Property Management is essentially relationship management. Customers expectations have changed. More than ever, Property Managers need to place relationships at the center of their business. Creating and nurturing valuable relationships starts with measuring and analyzing customer satisfaction. Relying solely on metrics such as vacancy rates, arrears rate or number of inspections outstanding doesn’t cut

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