Introduction There is a question business owners in Property Management often ask themselves: “How do we stop only being the ambulance at the bottom of the cliff” We know landlords exit the market or leave their Property Manager for a number of reasons. Some is unavoidable, but most is not. If you think about
Introduction Traditionally, landlords judge a property management company’s performance according to criteria that matter the most to them: Social proof: Referral from a friend and/or website + Online reviews Processes: Vacancy process, Rent arrears process, Rent collection process, Tenant screening process Availability: Property Manager / Property ratio and location Financial aspect: Fees level and
Introduction Research found that almost 90% of consumers trust online reviews as much as personal recommendations, and 57% of customers visit a company’s website only after reading positive reviews. Nowadays good reviews are infinitely more powerful than any marketing or advertising strategy. The good news? It’s also much cheaper to achieve! In
Introduction There are a lot of factors impacting your business, and customer satisfaction is all too often a forgotten performance metric but it’s the one impacting your business’ bottom line the most. Through this article we will explain what is customer satisfaction, why it is so important and how to measure and improve it.
Introduction There are a lot of factors impacting your business and customer satisfaction is all too often a forgotten performance metric but it’s the one impacting your business’ bottom line the most. High-standard customer service makes you recognizable and stand out within your industry, especially today when social media play such an important
Introduction Customer satisfaction is one of the most important metrics to track if you want to build a sustainable business. Conducting customer satisfaction surveys happen to be the most effective way to measure it, but you might still be hesitant regarding how to do so. You will find here all of the pros
Introduction We are witnessing a raising awareness around the importance of Customer satisfaction especially with the arrival of Net Promoter Score (NPS) and Survey systems and their growing implementation by Property Management businesses. And although the industry is realizing its importance, choosing the right system and analyzing the data to take actions
Introduction Property Management is essentially relationship management. Customers expectations have changed. More than ever, Property Managers need to place relationships at the center of their business. Creating and nurturing valuable relationships starts with measuring and analyzing customer satisfaction. Relying solely on metrics such as vacancy rates, arrears rate or number of inspections outstanding doesn’t cut