How Property Managers must embrace disruption and come out stronger – aka “The Printer Story”
by What can you learn from a Property Management business that went 100% paperless in less than 48 hours, 4 years ago? This story shares a …
5 steps to successfully turn customer relationships into profit for Property Managers
Relationships are everything in business. It is particularly true in the Property Management industry where building, nurturing and ending relationships with customer are core activities. …
3 reasons why these Property Management business owners are so confident during the Coronavirus crisis and beyond
Hi, it’s Max Oliviero CEO at Umanest here. I’ve just been talking with a number of our clients over the past few days. And I’ve …
Covid-19 : How Property Managers must look after staff and customers
Covid-19 is a global and unprecedented crisis for the Property Management industry. However, together we can get through. The most important thing is the well-being …
Property Managers and relationships management: Proactive or reactive?
Introduction Being proactive really makes the change for property managers. There is a question business owners in Property Management often ask themselves: “How do we …
Property Managers: How to attract and retain landlords?
Introduction Customer satisfaction is the cornerstone of our activity, but how to attract and retain them? Traditionally, landlords judge a property management company’s performance according …
Grow your Property Management Business without a BDM – Customer satisfaction
Introduction Research found that almost 90% of consumers trust online reviews as much as personal recommendations, and 57% of customers visit a company’s website only …
The N°1 metric to create a sustainable Property Management business
Introduction There are a lot of factors impacting your business, and customer satisfaction is all too often a forgotten performance metric but it’s the one …
The 9 key metrics for customer satisfaction in Property Management businesses
Introduction There are a lot of factors impacting your business and customer satisfaction is all too often a forgotten performance metric but it’s the one …
Conducting a customer satisfaction survey in-house vs. outsourcing
Introduction Customer satisfaction is one of the most important metrics to track if you want to build a sustainable business. Conducting customer satisfaction surveys happen …