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How Property Managers must embrace disruption and come out stronger – aka “The Printer Story”​
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How Property Managers must embrace disruption and come out stronger – aka “The Printer Story”​

Max Olivieroby Max Oliviero08/05/202019/05/2022

What can you learn from a Property Management business that went 100% paperless in less than 48 hours, 4 years ago? This story shares a …

5 steps to successfully turn customer relationships into profit for Property Managers
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5 steps to successfully turn customer relationships into profit for Property Managers

Max Olivieroby Max Oliviero06/05/202019/05/2022

Relationships are everything in business. It is particularly true in the Property Management industry where building, nurturing and ending relationships with customer are core activities. …

3 reasons why these Property Management business owners are so confident during the Coronavirus crisis and beyond
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3 reasons why these Property Management business owners are so confident during the Coronavirus crisis and beyond

Max Olivieroby Max Oliviero06/05/202019/05/2022

Hi, it’s Max Oliviero CEO at Umanest here. I’ve just been talking with a number of our clients over the past few days. And I’ve …

Covid-19 : How Property Managers must look after staff and customers
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Covid-19 : How Property Managers must look after staff and customers

Max Olivieroby Max Oliviero19/03/202019/05/2022

Covid-19 is a global and unprecedented crisis for the Property Management industry. However, together we can get through.  The most important thing is the well-being …

Property Managers and relationships management: Proactive or reactive?
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Property Managers and relationships management: Proactive or reactive?

Max Olivieroby Max Oliviero01/09/201919/05/2022

Introduction Being proactive really makes the change for property managers. There is a question business owners in Property Management often ask themselves: “How do we …

Property Managers: How to attract and retain landlords?
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Property Managers: How to attract and retain landlords?

Max Olivieroby Max Oliviero15/05/201919/05/2022

Introduction Customer satisfaction is the cornerstone of our activity, but how to attract and retain them? Traditionally, landlords judge a property management company’s performance according …

Grow your Property Management Business without a BDM – Customer satisfaction
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Grow your Property Management Business without a BDM – Customer satisfaction

Max Olivieroby Max Oliviero15/05/201919/05/2022

Introduction Research found that almost 90% of consumers trust online reviews as much as personal recommendations, and 57% of customers visit a company’s website only …

The N°1 metric to create a sustainable Property Management business
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The N°1 metric to create a sustainable Property Management business

Max Olivieroby Max Oliviero30/04/201919/05/2022

Introduction There are a lot of factors impacting your business, and customer satisfaction is all too often a forgotten performance metric but it’s the one …

The 9 key metrics for customer satisfaction in Property Management businesses
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The 9 key metrics for customer satisfaction in Property Management businesses

Max Olivieroby Max Oliviero30/04/201919/05/2022

Introduction There are a lot of factors impacting your business and customer satisfaction is all too often a forgotten performance metric but it’s the one …

Conducting a customer satisfaction survey in-house vs. outsourcing
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Conducting a customer satisfaction survey in-house vs. outsourcing

Max Olivieroby Max Oliviero25/02/201919/05/2022

Introduction Customer satisfaction is one of the most important metrics to track if you want to build a sustainable business. Conducting customer satisfaction surveys happen …

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